Refund And Replacement

In cases where the products you purchased cannot be considered as defective goods in accordance with the provisions of the relevant law, no change is made. In accordance with Article 15 of the Distant Sales Contract Regulation, the gold, diamonds and similar products you will buy from Laffan.com.tr are exempted from the right of withdrawal mentioned in the Law on the Protection of the Consumer numbered 6052, even if they are purchased from the internet, they do not have to be taken back by the e-commerce site. . However, in accordance with Laffan's high Customer Satisfaction principles, your purchases on Laffan.com.tr within 7 days from the invoice date; Receiving approval for product return by sending an e-mail to [email protected], After the approval received, it was brought to the attention of the "Product Management Department" Laffan - Laffan Jewelery Advertising Trade Limited Company Levazım Mah. Koru Sk. No: 2 İç Kapı No: 208 Beşiktaş - İstanbul, and a refund can be made. In order for the right of return to be valid; Shipping before 7 days after the invoice date, The price tag on the product has not been removed, the product has not been used and is in a resalable condition, If available, it must be sent with its certificate and product box and packages. All responsibilities and costs related to the delivery of the product to Laffan (Laffan Jewelery Reklamcılık Ticaret Limited Şirketi) head office in a suitable condition for return belong to the consumer. Laffan is not responsible for the return shipping process. Approval will not be given for the return of products that do not comply with these conditions. Products sent to Laffan despite not complying with these conditions will be returned to the sales address with a report. Product returns can only be made from the address above, product returns or exchanges are not made in Laffan stores.
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